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Video – best practice for use of images in email

Posted on November 21, 2011 10:03 am

Video of the week:

A useful checklist to follow

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Tip: More advice on Email surveys

Posted on October 14, 2011 3:32 pm

Tip of the week:

Some more quick pointers on email surveys:

  • be honest & realistic about the time it will take
  • try to include personal motivation within subject line or opening text on landing page
  • resist the temptation to mix with other marketing offers and messages
  • offer an incentive, does not have to be financial
  • send follow up reminders, many won’t act on your first request

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Video – does your email have personality?

Posted on October 4, 2011 9:49 am

Video of the week:

This video discusses how humanising your business through email can help gain loyal customers

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Tip: Email surveys – keep them simple

Posted on September 9, 2011 10:03 am

Tip of the week:

  • try to keep to a couple of minutes max
  • over 12 questions, and the response normally fall considerably
  • with longer surveys, users tend to skip questions, or answer without proper consideration (therefore a quality issue)
  • ask only what you need to know, not what would be nice to know
  • break questions over several pages

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Tip: Encourage conversations and then Evangelists will share

Posted on August 1, 2011 11:48 am

Tip:

Actively encourage recipients to reply, provide a personal and swift response. Ask for suggestions and/or votes on future email newsletter topics, and include user generated content.

Alex Williams at eROI quoted – Once recipients believe you are listening, you will open up the doors to evangelists who will share content on other networks and provide positive word of mouth.

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Video – 4 ways to improve welcome emails

Video:

Welcome emails are really important to get right, and this brief video shares 4 tips

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Tip: Design email for maximum sharing

Tip:

For example, keep it short and snappy, also bearing in mind that an increasing percentage are reading using a smartphone. Plus remember email is the channel, not the content.

Try more single theme email campaigns, and ask – can they immediately grasp how they will benefit? Have a clear and compelling call to action. The more the recipient is engaged, the more social sharing will take place!

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Tip: Email and social – provide the motive to share

Tip:

Who does the sharing, and why would they want to share? – self interest, altruism, looking for recognition, or to be part of a community. Provide something that will motivate them to share.

Consider giving them a direct incentive to share e.g. become a fan on facebook and receive a 10% discount etc

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Video: Design email for success

Video:

Some brief advice on designing an effective email template

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Tip: Promote your email comms in your blog

Tip:

Promote your email newsletters etc in your blog comments, plus have a email sign up / call to action on your blog. This can be done in a natural, non pushy way.

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