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Tip: More advice on Email surveys

Posted on October 14, 2011 3:32 pm

Tip of the week:

Some more quick pointers on email surveys:

  • be honest & realistic about the time it will take
  • try to include personal motivation within subject line or opening text on landing page
  • resist the temptation to mix with other marketing offers and messages
  • offer an incentive, does not have to be financial
  • send follow up reminders, many won’t act on your first request

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Video – does your email have personality?

Posted on October 4, 2011 9:49 am

Video of the week:

This video discusses how humanising your business through email can help gain loyal customers

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Tip: Email surveys – keep them simple

Posted on September 9, 2011 10:03 am

Tip of the week:

  • try to keep to a couple of minutes max
  • over 12 questions, and the response normally fall considerably
  • with longer surveys, users tend to skip questions, or answer without proper consideration (therefore a quality issue)
  • ask only what you need to know, not what would be nice to know
  • break questions over several pages

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Tip: Encourage conversations and then Evangelists will share

Posted on August 1, 2011 11:48 am

Tip:

Actively encourage recipients to reply, provide a personal and swift response. Ask for suggestions and/or votes on future email newsletter topics, and include user generated content.

Alex Williams at eROI quoted – Once recipients believe you are listening, you will open up the doors to evangelists who will share content on other networks and provide positive word of mouth.

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Video – 4 ways to improve welcome emails

Video:

Welcome emails are really important to get right, and this brief video shares 4 tips

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Tip: Design email for maximum sharing

Tip:

For example, keep it short and snappy, also bearing in mind that an increasing percentage are reading using a smartphone. Plus remember email is the channel, not the content.

Try more single theme email campaigns, and ask – can they immediately grasp how they will benefit? Have a clear and compelling call to action. The more the recipient is engaged, the more social sharing will take place!

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Tip: Email and social – identify your brand ambassadors

Posted on June 8, 2011 5:40 pm

Tip:

Identify your key influencers/brand ambassadors

  • Who opens your email campaigns most over a period of time?
  • Who most frequently clicks on links?
  • Who spends most of the time on your website?
  • Who engages most and completes your desired action? e.g. a purchase, download, enquiry, sign-up
  • Who most often shares your email campaign content?
  • Which recipients have the larger network of contacts?
  • Which recipients are seen as ‘thought leaders’ within their social network?

Identify these different groups within your email database. What makes them distinct? What motivates them? Then tailor content to achieve maximum engagement, which in turn creates maximum sharing.

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    Video: Ending up in spam folder is not the end!

    Video of the week:

    Although emails that land in the junk folder is hardly an admirable aspiration, this video looks at some reasons why it’s not the absolute end of everything

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    Tip: Email and Social increase conversions

    Tip:

    Integrating email marketing and social media;

    • extends your reach (social sharing puts your name in front of those with similar needs and interests to your existing customers)
    • provides a great acquisition tool to build your opt-in list
    • increases conversions at no additional cost

    An example – new conversions:

    • Imagine you send an email campaign to 50,000 contacts
    • 0.5 % share your content, with an average of 100 network contacts each
    • 250 direct recipients share, which means your message reaches a further 25, 000 contacts
    • Remember it has been shared by a friend or colleague, but we still assume only 1% convert

    That equates to 250 extra conversions, with no additional cost!

     

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    Tip: Email and social – provide the motive to share

    Tip:

    Who does the sharing, and why would they want to share? – self interest, altruism, looking for recognition, or to be part of a community. Provide something that will motivate them to share.

    Consider giving them a direct incentive to share e.g. become a fan on facebook and receive a 10% discount etc

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