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Do your emails have social sharing icons?

Emails that include social sharing buttons have a 115 percent higher click through rate than emails that do not include social icons.

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Video – Calculating email loyalty revenue

Posted on December 16, 2011 2:37 pm

Video of the week:

There are ways to calculate metrics that will help you measure how your email newsletters are influencing loyalty revenue growth

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Video – best practice for use of images in email

Posted on November 21, 2011 10:03 am

Video of the week:

A useful checklist to follow

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Tip: More advice on Email surveys

Posted on October 14, 2011 3:32 pm

Tip of the week:

Some more quick pointers on email surveys:

  • be honest & realistic about the time it will take
  • try to include personal motivation within subject line or opening text on landing page
  • resist the temptation to mix with other marketing offers and messages
  • offer an incentive, does not have to be financial
  • send follow up reminders, many won’t act on your first request

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Video – does your email have personality?

Posted on October 4, 2011 9:49 am

Video of the week:

This video discusses how humanising your business through email can help gain loyal customers

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Tip: Email surveys – keep them simple

Posted on September 9, 2011 10:03 am

Tip of the week:

  • try to keep to a couple of minutes max
  • over 12 questions, and the response normally fall considerably
  • with longer surveys, users tend to skip questions, or answer without proper consideration (therefore a quality issue)
  • ask only what you need to know, not what would be nice to know
  • break questions over several pages

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Tip: Encourage conversations and then Evangelists will share

Posted on August 1, 2011 11:48 am

Tip:

Actively encourage recipients to reply, provide a personal and swift response. Ask for suggestions and/or votes on future email newsletter topics, and include user generated content.

Alex Williams at eROI quoted – Once recipients believe you are listening, you will open up the doors to evangelists who will share content on other networks and provide positive word of mouth.

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Video – 4 ways to improve welcome emails

Video:

Welcome emails are really important to get right, and this brief video shares 4 tips

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Tip: Design email for maximum sharing

Tip:

For example, keep it short and snappy, also bearing in mind that an increasing percentage are reading using a smartphone. Plus remember email is the channel, not the content.

Try more single theme email campaigns, and ask – can they immediately grasp how they will benefit? Have a clear and compelling call to action. The more the recipient is engaged, the more social sharing will take place!

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Tip: Email and social – identify your brand ambassadors

Posted on June 8, 2011 5:40 pm

Tip:

Identify your key influencers/brand ambassadors

  • Who opens your email campaigns most over a period of time?
  • Who most frequently clicks on links?
  • Who spends most of the time on your website?
  • Who engages most and completes your desired action? e.g. a purchase, download, enquiry, sign-up
  • Who most often shares your email campaign content?
  • Which recipients have the larger network of contacts?
  • Which recipients are seen as ‘thought leaders’ within their social network?

Identify these different groups within your email database. What makes them distinct? What motivates them? Then tailor content to achieve maximum engagement, which in turn creates maximum sharing.

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